Showing posts with label article blogging for tourism marketing. Show all posts
Showing posts with label article blogging for tourism marketing. Show all posts

Friday, 20 January 2012

Case Study: Hotel Social Marketing that Boosts Bookings




SocialIndexEngine Hotel Marketing Campaign Case Study


The Social Index Marketing campaign to promote St. Lucia’s Marigot Beach Hotel is less than 6 months old, but the results have been very encouraging. 

With our new SocialIndexEngine Travel Strategy, special offers and promotions were loaded into our travel publishing systems and blasted out to a vast network of travel sites. Content from the same systems are published to Facebook and to our own network.


The Social Marketing is combined with the blogging, article marketing, SEO Mobile Marketing, Travel Blast and Videos. 

It is a complete, done-for-you social media management and brand marketing  that drives bookings directly to your website and builds sustainable brands.


Compared to the same time last year, the hotel has had a 200% increase in bookings. The page rank for their website, MarigotBeachClub.com, has increased from PR3 to PR4.

The campaign is a kick-start package. Following a successful kick-start, we will re-evaluate the position of the Brand and devise a strategy to build on new niches with consistent blogging, video distribution, mobile and social media management services providing information to build authority and give answers to travellers.

This success was a result of the new strategies and technology built by AXSES. About a year ago, we noted that traditional Search Engine Optimisation (SEO) was not working. Getting links from other sites used to help us get top position in Google and other search results. Then the Engines like Google saw that a lot of this was paid-for links or reciprocal links (I link to you if you link to me). The result is that reciprocal links now don’t count and general links from directories etc have little or no SEO value.


>>>> More to get the full tutorial and whitepaper on the new SEO and Relationship Marketing sign up at http://SocialIndexEngine.com 


We used to comment on blogs; now Google looks to see who is commenting, what their history is and what their score is. Yes, SCORE! – Google actually rates advertisers and applies a Quality Score based on the merit of the work. This Quality Score was first used to weed out advertisers who were not contributing ads of good value; now it is one of the components of the social index that determines who you are, your authority, your influence and your value. Today it is used everywhere – But beware! Putting up a Squeeze page (a page that tries to grab an email and provides only promo material) will decrease your Quality Score. Have a slow-loading site and down goes the Quality Score.

Then there are articles. Article marketing was hot in 2010, but in 2011 a whole bunch of article sites got slapped by Google for populating duplicate content. This was Panda; many site just disappeared over night and articles with duplicates were ignored. Later in 2011, Google started assigning a negative score to website with non-original material. This hurt the e-commerce sites and particularly the affiliates who resold the product and copied the content of- like hotel room description, rates, etc. - from an OTA like Expedia.

All of this was unfortunate for bona fide distributors and travel marketers. The fact is that Google was not after the reputable marketers; it was clamping down on the absolute nonsense that affiliate marketers where putting on the net to game the system and sell their affiliate offers, like Teeth whiteners. The net had become proliferated with poorly written, low-value articles and a lot of trash. They had to do something, as search results were becoming irrelevant.

In marketing today, you cannot ignore Google. It is massive. ComScore reported in September 2011 that Google had almost 66% of all search traffic. So you absolutely must know what it is doing.

To be successful in today’s media, one has to know what Google is looking at, where it is looking, what it is looking for and what it does not want. Make a mistake and Google will slap you right out of the ring.  

To be successful in internet marketing today, you need to be where Goggle is looking

What I can tell you is that Google is looking at Social Media. It is looking at what you are doing on social media, social networking sites like Facebook, sharing sites like YouTube, bookmarking sites like Delicious, Wikipedia-type sites, and news sites like Twitter. It is very interested in mobile sites which are, in fact, the most social of all, and mobile is soon going to overtake OC as the main method of Search and Internet access!

We have noted that Google likes video and that consumers are searching for videos to evaluate a product or service and get answers to questions. Hence, we use a lot of video. They are informative videos; not too sales-oriented and definitely not glitzy. Videos that work in Social Media are local, personal stories and honest accounts, if they get too polished and too glib they loose appeal. Never put fancy effects and glitz into your videos.

Knowing all of this, our SocialIndexEngine is about building your social presence and making it work. It is not restricted to Social, but pretty soon there will be little else but Social. It really is the new way of marketing, permission-based, non-invasive and informative, supportive and engaging communications. 

Gone are the days of hype and spin. Mostly all of that has been the result of too many products in the market. It was not always like this, the cave man did not wonder around with a placard marketing his wares. In fact before commerce, man existed in agregrian communities bartering with neighbors. 

Now we have Pepsi reusing the word "Refresh" for its emotional appeal and Coke competing for emotional space with "Open Happiness". I think it is all rather ridiculous.  

The new marketing is going back to its roots in many respects. Friends, acquaintances, business partner and one's own circle or community are a growing factor in influencing what you people buy and where. The new technology is drastically changing the way we market. With so many consumers becoming vocal, publishing options, sharing views and insights: the traditional media of newspapers, radio and the broadcasters and finding themselves lost in a sea of voices and the new paradigm of participation. I talk about this in the preface to my book "How to Build your Business online by Ian R. Clayton"


It's available in paperback on Amazon and Kindle, as easy read and full of helpful insights and how to's. Will share with you the process of publishing it in an upcoming blog - Keep Watching!


This new marketing is at the core of our approach to SEO. We have built an overall strategy that includes our e-commerce engine and our publishing machine. We even do magazines and all the usual brochures, but now always published on on-demand, available instantly, online with digital format for download to mobile devices and by regular mail. 

Everything is going online and you need to be there with the best you have in a format, message and engagement appropriate to your niche.

Tuesday, 17 May 2011

Advertising Your Mobile Travel Site on Facebook

This is a follow-up on our previous discussion on Facebook advertising for hotel and tourism mobile marketing (previous study)

The conclusion is discussed here and illustrated in the video below. 



Case 2 - Advertising TravelOnTheGo.mobi to Facebook Desktop users

The study tracked
advertising of the AXSES site http://TravelOnTheGo.mobi on Facebook. 
TravelOnTheGo.mobi is home to hotels and tourism operators who are using AXSES SmartphoneTraveller.com marketing Services. This is a comprehensive mobile marketing platform that includes listing hotel and travel mobile-optimized sites on our own TravelOnTheGo.Mobi directory, as well as marketing via the DotMobi distribution. Each client gets a 14-page .Mobi website that includes map location, photo galleries, a booking engine and the ability to add specials and packages.

Call to Action on the Landing Page Essential

The specials and packages are very key to the study. In the first study, we advertised Special offers to Facebook users, but travelers had trouble finding the specials. They had to visit each hotel site and, as several suppliers did not have a special deal or a package, we found that they were getting frustrated and quitting early. 

In the second phase, we added specials to the directory. This means that mobile travelers see the specials being offered right on the first page they visited. Facebook desktop users who click the ad see the same.

High Interest from Facebook Fans


The results were tracked using Clicky and showed a marked interest. Visitors stayed on average over 2 minutes on the site and visited several pages. They went directly to the suppliers' offers and even chose to look at options using the booking engine. 


The cost of the ad was on average .19 cents per click (CPC). The campaign resulted in just under 1 million impressions and 330 Clicks to the target websites. The Click-Through Rate (CTR) was 0.037%


 








Comparison with Google AdWords to Mobile Users

By contrast, a campaign on Google's AdWords had an average stay of under 30 seconds and many visited no pages. This was not a split test, as the format and wording of the ad were different. The target was similar, but it was limited to Smartphone users. The ad had good CTR and comparable costs. We expected that by targeting Smartphone users, the length of stay and activity on the site would have been better. In that respect Google Adwords under preformed where Facebook exceeded expectations. We will review and explore this in a following case study.












Conclusion

Facebook clearly attracts attention and gets qualified traffic, (i.e.: consumers who have an interest and stay on the site). We know that this works for traditional websites (see first test) and for mobile websites, even when the mobile site is viewed on a desktop!

Facebook Ads, unlike Google and the Search ads, do not target people who are actually searching for a product or service. This does not mean that the Facebook visitors are not interested in buying, but only that they have not got to your site by searching for your product or service.

The Facebook visitor is interested in your product and service and may well want to buy it, but we suspect that the decision to book will not be immediate in most cases (two of the visitors in this time span actually contacted the hotel directly). 

Most travel shopping is a long process where travelers will visit 25 sites on average.

Converting Travel Shoppers is a complex issue but we know that offering rate guarantees is a vital feature.

Special and packages do entice buyers, but it may be important to also say that it is the best price. Without this, travel shoppers tend to look around and may drop off the radar.
Keeping your hotel in front of the traveler is where Facebook can be very important, especially if you engage them with interesting stories of happenings, offer Best Rates to Fans, and get them to be your Fan.

Fans are good prospects for your service and you can keep in contact with them throughout the Facebook pages.

All research shows that Fans like to stay within the Facebook setting.

Mobile is Significant in Travel Research and Planning

Mobile users are 100% connected most of the time. Those with smartphones are browsing the net to plan shopping and travel (smartphone devices are the fastest-growing sector, accounting for about 25% of all mobile and expected to be near 50% in 2012). Currently about 34% of smartphone users use the device for travel shopping.

For more on this, read our FREE Mobile Travel White Paper at http://arcres.com/smartphonetraveller-whitepaper-download.cfm

Recommendation

Hotels and tourism companies need to be seen on mobile searches and have a mobile-optimized website in order to feature in this market.

Hotels and tourism suppliers should have Fan Pages and encourage guests and potential guests to become Fans. Travel companies should add "Like" buttons to all mobile web pages.

We recommend that Hotels and Tourism operators add Special Rates, quotes and bookings directly to their Fan Pages. 

Fan pages should have all of your rooms, products and the best pictures right on the pages where Fans might make a booking.

Advertising should contain a mix that includes Facebook. We see Facebook as having long-term benefits. For marketing, it has targeting and engagement benefits not available on other platforms.

Keep Tuned in on Insights, Developments and Case Studies

Google AdWords allows you to target your ads to smartphone users, and this is a distinct benefit. We will be looking at this channel of advertising in a future case study - To keep tuned in - please follow us

arcResBookings Fan Pages Builder and Facebook Bookings 

We invite you to a no-obligation Free trial - go to http://facebook.arcres.biz
  • TravelOnTheGo.mobi directory listing
  • dotMobi publishing to 1000s of directories
  • Your hotel special promotions displayed on networks of 100s of travel sites
  • iPhone and Android application
  • Advertised on the Internet and direct to mobiles/smartphones
  • 14-Page mobile-optimized website; get more "Direct Bookings"
  •  
Related links 



Google latest study show Smartphone users searching on mobile: " Make sure you can be found via mobile search as consumers regularly use their phones to find and act on information"   see this study at http://googlemobileads.blogspot.com/2011/04/smartphone-user-study-shows-mobile.html

Thursday, 24 March 2011

Kalinago of Dominica- Migration. War and Warner

Following on from the first article on the Kalinago People of Dominica we have added a new issue to explore this fascinating people further. The story of Carib Warner and the people of his time is a fascinating drama.

A 13 year boy the son of a lord and Kalinago Dominica woman, leaves his home in St.  Kitts and returns to Dominica on his fathers death. There he adapts well to his mothers people and becomes their chief. Later as Governor he negotiates a treaty with Kalinago and British. He is murder by his half brother, son of the same farther. 

Its a compelling story within many stories. The Lord Thomas Warner and his Kalinago Mother appear to be outstanding people living in an extraordinary time. Both of them are strong characters dealing with their own story.  It is a Caribbean story of the people who are the ancestors of many who live here now. It is also the story of early colorization, of abuse, greed, power and in some cases great tenderness.

We will be writing more. please stay tuned and subscribe if you want to be advised. Please have a look at the story. Click the 'Like" button at the top of the page will help publicize the story. See War and Warners